Where are you located?
Apparently we are hard to find. We are located at 398 The Boulevard Kirrawee. We did used to be located in Caringbah for the past 5 years but made the move in March 2021. We have a shop front and do not work from a house. Our commercial kitchen and admin office is located at the very front of the Kirrawee Business Center.
You will see our APA green signage out front. There is no parking in the complex, but you can pull up in the driveway for quick pick ups. Please call 0403 227 117 if you have nay difficulty finding us.
Where do I order?
Please order through our website! All available platters to order are ready to be ordered on our Menu Page of this website. You must order before 10am if you require delivery the next day. (Some platters and our MADE FOR ONE menu have a 12pm cut off for next day orders.) During peak times and for areas out of the shire LGA we may send your order in an UBER (additional charges may apply.)
Can i order on facebook or in store?
Unfortunately not! All orders must be placed online or via email. Please email feedme@aplatedaffair.com.au and our amazing Admin team can help with any enquiries you may have with ordering,
What if I need to cancel or change my date?
OUR TERMS OF SERVICE
AGREEMENT TO TERMS : These are the terms and conditions on which we (GYPSY MONK PTY LTD) supply our products to you, whether it is you personally or on behalf of on entity. By placing your order you agree to our terms of service.
All Cancellations or Date change requests must be submitted by email to feedme@aplatedaffair.com.au
Cancellation requests for Monday orders must be received no later than 1pm the Friday before.
FOR ORDERS VALUED AT $1000 OR UNDER.
Cancellations made within 24hrs of the event date will not be refunded.
Cancellations made within 48hrs and outside of 24 hours of the event date will be subject to 50% of the cost being charged for cancelled items.
Cancellations made outside of 48hrs of the event date will receive a refund for the full amount minus the 2% processing fee.
FOR ORDERS VALUED OVER $1000
Cancellations made within 48 hrs - 24hrs of the event date will be subject to full cost being charged for cancelled items.
Cancellations made within 6 days and outside of 48 hrs before your event date will be subject to a 50% fee of the total amount.
Cancellations or date changes made outside of 7 Days before the event date will receive a refund for the full amount minus the 2% processing fee.
Number Reductions for catering orders can only be made up to 7 days before your event date, and will not be accepted after this.
Cancellations will NOT be accepted for orders placed during the 22nd-27th of December. 100% of the cost will be charged. There are no exceptions.
Celebrations + Peak Season Cancellation Policy | 5 Business Days notice is required to cancel during this time. Inside of 5 days 100% charge may be applicable. Subject to change, conditions apply. The Entire Month of December is Peak Season
APA Cancellation Policy applies to Business Days only. Weekend Days do not count towards cancellation times. All our orders for stock are placed for Weekend - Monday on Thursday - Fridays and can not be stopped once ordered.
If you are issued a credit code for a cancellation you have 3 months from the date of issue to redeem your credit. Credits are not valid on celebration dates unless your original order was made on a celebration date.
(Celebration dates are Valentines Day, Mothers Day, Fathers Day, Good Friday - Easter Monday, Melbourne Cup, 22nd -27th December, New Years Eve and New Years Day)
Refunds are processed on Fridays of each week. There is a 2% surcharge on all refunds issued.
Please note these policies do not change due to COVID restrictions.
APA strives for continued sustainability and partners with local community projects. All food will be donated where possible for all items already prepared when a cancellation takes place.
Do you Deliver Outside the Sutherland Shire?
We deliver Sydney Wide!
Depending on the volume of deliveries we may need to send your order via Uber. All Uber rates will be forwarded to you once delivery has been made and must be paid within 2hours. Uber rates will vary based on location, time of day, peek transit times and other. APA is not liable for any problems that may occur after the items have left the premises. You will need to be available to meet the UBER when it arrives and collect your catering from the vehicle. (UBER drivers do not leave their vehicle.) You will be sent a text with the approx arrival time and a text 5 mins before it arrives. If you are not available to meet the UBER the catering will be returned to our commercial kitchen in Kirrawee for you to collect.
Can I make a Custom Box?
Please email our catering concierge team at feedme@aplatedaffair.com.au for any custom requests.
Can I Pickup my Order?
Yes! We offer a pickup service. We are located at 44 / 398 The Boulevard Kirrawee, at the front of Kirrawee Business Centre.
You may drive through the complex and double park before you drive through the big black gates, making sure you do not block the driveway. Please note the driveway is one way, to exit you must continue the entire way around the complex to exit. There are a lot of big trucks coming through and its easier to not get stuck in a traffic jam trying to get out wedged next to a truck.
Do you offer Gluten Free and Coeliac products?
We do not hold coeliac certification, there are very few places that do Australia wide, we strive to offer gluten free alternatives where possible but all items are prepared in the same space and traces may be present. If Gluten free options are available you will see them in the drop down menu of the platter. Please note a lot of GF products contain nuts so please let us know any allergies when ordering and we will ensure we provide a nut free alternative that is GF.
When do I pay for my order?
Catering orders require 100% pre-payment 7 days before date of event. APA reserves the right to put companies or individuals on credit hold for outstanding invoices. Corporate accounts may be available, subject to conditions.
All website orders require payment before your order can be confirmed. Follow all the website prompts in your cart for payment. Select Pay with other option for the full options below the Apple Pay Details if this comes up on your order. We are having trouble removing this option, as it does not give the Delivery Details needed.
What is the cut off time for ordering?
All orders must be in by 12pm for the next day. We will always try to fit in last minute orders, but please note we make all items in small fresh batches every day, we are sometimes not able to add on additional platters in short notice. If you have missed the order cut off please give our amazing team a call on 0403 227 117. At peak times dates can sell out unexpectedly. From September - December we recommend placing orders as soon as you know your event date and not waiting till the day before to avoid missing out on your date.
All orders for weekends (Saturday and Sunday) must be in before 12pm Friday. Weekends can often sell out so we recommend placing your order well before the cut off time to avoid missing out on your date.
For orders over $1500 we recommend placing your order at least 3 days in advance.
What are the Delivery Times?
All deliveries are made in a 3 hour window during 9am - 12pm, Monday - Saturday. You can choose Priority delivery to receive your delivery in a half hour window. Delivery windows may be subject to change and our team will contact you if this happens.
Monday - Friday there is no minimum order required for delivery. Saturday requires a minimum $250 order to book delivery.
Corporate clients and catering orders over $500 may apply for a reduced delivery window of one hour. Please contact our catering concierge team to arrange. Additional fees may apply.
We offer Pickup Only on Sundays. Delivery may be arranged by request. Please contact our admin team.
After Hours Service Fees apply for all orders required to be prepared or delivered after 2pm. This cost is $60 and subject to change.
Set Up Fees apply for customers that need help to set up boxes and unload from the Catering Van. $25 per 15 minutes applies. Additional Charges may apply to time over this and will be invoiced after the delivery of your job.
WHAT ARE THE CATERING TRAY DIMENSIONS?
SMALL/MINI - 22.5 X 22.5CM
MEDIUM - 25 X 35CM
LARGE 30 X 45CM
How do I re Heat?
All of our platters have been designed to be eaten, warm or at room temperature.
All of our family meals come with instructions on how to reheat or cook.
Do items have nuts or can they come without?
A lot of APA products contain dairy, egg, gluten, soy, & nuts.
APA may also prepare and sell gluten free, dairy free and/or vegan products.
Although every care is taken to reduce cross contamination, all products are prepared in the same premises and APA cannot guarantee that all products are completely allergen free.
APA is not liable for any personal injury suffered as a result of customers consuming APA products. APA customers consume APA products at their own risk and the customer accepts responsibility for any harm caused once the order is placed on the APA website, the customer enters the APA premises or the order leaves the APA premises for delivery.
The APA premises also contains a warning that such products may contain traces of allergens. This warning is prominently available at the entrance to the APA premises and all customers accept this warning upon entering the premises.
GIFT CARD TERMS OF USE
Gift cards are valid for 36 months from the date of purchase. No extensions are given.
The value of the gift card purchased must be redeemed in one transaction.
Gift cards can not be redeemed on major calendar events and public holidays. Excluded dates are Valentines Day, Mothers Day, Fathers Day, Good Friday - Easter Monday, Melbourne Cup, 22nd -24th December, New Years Eve and New Years Day, When you purchase a gift card you are agreeing to these terms.
Surcharges + Fees
Sundays incur a 15% surcharge.
Public Holidays incur a 20% surcharge.
The surcharge amount is invoiced to you separately once your order is placed online. By placing an order for a Sunday or public holiday you agree to this surcharge.
This surcharge is just a way for us to cover the penalty wages needed to pay their employees for working on public holidays. These surcharges+ Fees allows us to simply break even on these days that cost so much! Thank you for understanding.