OUR TERMS OF SERVICE

What if I need to cancel or change my date?

Welcome! Please read our Terms & Conditions carefully before placing your order. By ordering with A Plated Affair (GYPSY MONK PTY LTD), you agree to the following terms. Nothing in these Terms & Conditions affects your rights under Australian Consumer Law, including your right to a refund, replacement, or repair if goods or services are faulty, not fit for purpose, or not supplied as described.

1. Orders

Orders must be submitted via our website or email are only confirmed only once you receive an order confirmation email from APA or invoice.
Orders placed for incorrect dates, dates we are closed, fully booked dates, or those that do not meet our minimum requirements are not eligible for a refund. In these cases, a credit will be issued (see section 3).
APA reserves the right to decline or adjust any order if required.

2. Minimums for ordering and deliveries

Weekdays and Saturdays have no minimum order required for booking.
Sunday catering orders require a minimum $2000 booking. Sunday orders have limited availability and are taken by email only.
Saturday deliveries require a minimum $1000 booking (no minimum for delivery applies weekdays).
Sunday deliveries are requested by email only to our catering concierge team.

3. Cancellation & Credit Policy

We understand that plans can change. APA operates on a credit-based system rather than refunds, while complying with Australian Consumer Law.

How it works:

Orders cancelled more than 48 hours before the scheduled date will receive a credit for the full order value.
Orders cancelled within 48 hours of the scheduled date are not eligible for a credit, as preparation and ingredients are already allocated.
Credits are valid for 6 months from the date of issue and can be used for any future order.
Credits cannot be exchanged for cash, must be redeemed in a single transaction, and cannot be split across multiple orders.
This excludes Peak or celebration dates (Valentine’s Day, Mother’s Day, Father’s Day, Good Friday – Easter Monday, Melbourne Cup, 22nd–27th December, New Year’s Eve, New Year’s Day) (see section 5)

Business Days & Advance Orders:

The APA Cancellation Policy applies to business days only. Weekend days do not count towards cancellation times.
Orders for weekends and public holidays are processed in advance and cannot be stopped once ordered.

4. submission

All cancellations or date change requests must be submitted by email only to feedme@aplatedaffair.com.au.
Any issues with your catering, onsite set-ups, or deliveries must be reported within 24 hours by email only (excluding seafood products) to feedme@aplatedaffair.com.au.

5. Number Reductions

Reductions in guest numbers for event bookings can be made up to 7 days before your event and will not be accepted after this. (applies to invoiced clients only)

6. Celebrations & Peak Season DATES

Peak or celebration dates are as follows : Valentine’s Day, Mother’s Day, Father’s Day, Good Friday – Easter Monday, Melbourne Cup, 22nd–27th December, New Year’s Eve, New Year’s Day.
5 business days notice is required to cancel during peak or celebration dates. Inside of 5 days, a 100% charge may be applicable.
APA partners with local community projects to donate prepared food wherever possible for cancelled orders.

7. surcharges

Sundays incur a 15% surcharge. and Public Holidays incur a 20% surcharge.
The surcharge amount is invoiced to you separately once your order is placed online an dis based on the total value of your order. By placing an order for a Sunday or public holiday you agree to this surcharge.

8. allergen disclaimer

While we take the utmost care in preparing and handling all food, A Plated Affair operates a commercial kitchen where common allergens are present, including but not limited to nuts, dairy, gluten, eggs, seafood, soy, and sesame.
Although we make every reasonable effort to accommodate dietary requirements and minimise cross-contamination, we cannot guarantee that any menu item will be completely free of allergens.
Clients are responsible for informing us of any dietary requirements or allergies at the time of ordering. A Plated Affair accepts no liability for allergic reactions or dietary sensitivities resulting from consumption of our food. Guests with severe allergies are advised to exercise caution when consuming catered items.

9. seafood items

Any complaint entitling you a replacement or refund should be identified IMMEDIATELY. Claims made after 12 hours will not be taken into account. Product MUST be returned for full store credit or refund or otherwise agreed upon via management for you to discard. Should an APA client be dissatisfied with the service, quantity or quality of our provided seafood; We will address the concerns and ensure that a measured approach is taken to ensure a positive outcome. We understand that mishaps, unfortunately, can sometimes occur – if the error is due to an oversight on our behalf or you are unhappy with the product please contact us immediately upon receiving your order. The product must be in the same condition that you received them. Items that have been consumed might not be eligible for a refund.

Any issues with your fresh seafood items are required to be reported within 12 hours by email only to feedme@aplatedaffair.com.au

Oysters + Prawns come packaged on ice. APA recommend bringing a chiller bag or esky on pickup for transport. Seafood Products must be refrigerated immediately. It is recommended to store in a container covered with a damp cloth for optimal freshness if not eating within 6 hrs. Consume Product within 24hrs of Pickup.

PRICING DISCLAIMER
Due to the fluctuating cost of seafood in general, APA reserves the right to vary prices WITHOUT PRIOR NOTICE.

10. Refunds & Credits

Refunds are processed on Fridays of each week.
A 5% processing fee applies to all refunds issued.
Credits issued for cancellations cannot be used on peak celebration dates unless the original order was for a peak date.

11. Add-Ons & Extras

Plates, napkins, and other items are not included with your order. These can be added separately: Add-Ons + Extras.
Additional charges apply.

12. Food Safety & Responsibility

APA complies with all food safety regulations.
Customers are responsible for reporting any issues as outlined above.

13. Consumer Law

APA complies with Australian Consumer Law. Your statutory rights are not affected by these terms. Consumer Guarantees
Under Australian Consumer Law, customers are entitled to services delivered with reasonable care and skill. If services are not provided as promised, customers may be entitled to a remedy, which could include a full refund, replacement, or re-supply of services. This does not affect your right to credits as described in our cancellation policy.
This credit-based system is legal and fully compliant, provided the catering has not yet been delivered/prepared.